Agreement

​1.1 This Agreement may change from time to time and will always be available on our website.​

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1.2 This Agreement governs your engagement with Little Pages and supersedes any prior agreements or understandings.

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1.3 This Agreement shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles.

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1.4 Any modifications to this Agreement must be made in writing and agreed upon by both parties.

Product Listings

2.1 You may use any of the images on our website, or request additional images from us.

2.2 We ask that any additional photography of our Products for marketing purposes, is consistent with our branding; simple yet playful, soft and warm.

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2.3 We recommend you use the product descriptions on our website. Should you choose to write your own own, you must ensure all descriptions include details about content, age appropriateness and any relevant features of the Product. We will not be held responsible for any claims about our Products that result from incorrect or inaccurate descriptions.

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2.4 All descriptions of Products are subject to change at any time.

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2.5 If you are selling our Products online, you must credit us in the product description and all images.

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2.6 It is our expectation that if you post images of our Product on Facebook or Instagram you will tag @onlittlepages and use hashtag #onlittlepages

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2.7 You hereby agree that any content generated by you using Little Pages Products shall only disclose minimal product content for the purpose of: (1) Safeguarding our Intellectual Property and (2) Providing a delightful customer experience.

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2.8 We reserve the right to discontinue or change any Product at any time. We will always provide you with advanced notice of any changes.

Payment

3.1 Payment is required on receipt of invoice via acceptable payments.

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3.2 In the event of any dispute concerning the invoice, please contact us within 7 days from the date of invoice: hello@little-pages.com 

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3.3 We are based in Australia; invoices will be in AUD unless otherwise agreed.

Order Cancellations & Returns 

4.1 If you would like to cancel, or change your order, you must notify us via email immediately as orders are typically posted or arranged with our printer on the day of purchase / agreement, excluding weekends and public holidays.

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4.2 Where possible, we will do our best to accommodate your requests, however, depending on the status of your order, we may not able to do so.

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4.3 We are committed to providing you with a quality product so your order will be closely inspected before shipping. We will only ship items that meet our strict standards.

4.4 Your order will be photographed to document the state in which it left our warehouse, or that of our printer. In the event that all or part of your order is damaged in transit, we cannot be held responsible or accountable for this. 

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4.5 Please choose carefully as we do not accept returns for change of mind or for incorrect orders (e.g., ordering the wrong item).

Customer Service & Returns 

5.1 For online sales, it is our expectation that you will fulfil customer orders promptly and accurately.

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5.2 For online sales, it is our expectation that you will provide accurate shipping information and ensure that Products are packaged securely to prevent damage during transit.

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5.3 Customer returns and exchanges are subject to your Returns Policy, except for faulty products. If you receive a return from a customer who has purchased our Product, and claims it to be faulty, this must be reported to us via email within five business days of the return receipt / notification. We ask that you send us a detailed description and images of the fault(s). Depending on the type and extent of the fault, we will either issue a new product at no charge or refund the cost of the item to you. Please note, we will not accept returns of faulty items that have been used.

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5.4 Approved refunds will be processed within 7 business days of approval.

Intellectual Property and Branding

6.1 Unless otherwise stated, all Intellectual Property (IP) in connection with the products and any services provided by us belong to and are the sole property of Little Pages, including all content, any website, trademark or trade name, logo, text, illustrations and graphics, and you agree that you will not infringe any such rights in any way.

6.2 Content may not be reproduced, altered or used without written permission from Little Pages. All rights reserved.

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6.3 You agree that our Products will only be used for retail use. They cannot be used for commercial activities, such as workshops and events, without prior written permission from Little Pages.

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6.4 It is our expectation that if you post images of our Product on Facebook or Instagram you will tag @onlittlepages and use hashtag #little-pages

Limitations & Termination

7.1 We reserve the right to limit the quantities, or sales of our Products to any person, geographic region or jurisdiction, and we may exercise this right on a case-by-case basis.

7.2 We also reserve the right to discontinue a relationship for reasons including, but not limited to; non-compliance with these terms, conduct that is detrimental to our reputation or brand misrepresentation.

Accuracy of Information

8.1 Images of our Products on the Website are intended as a guide and the actual Product(s) may differ slightly in some respects.

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8.2 All descriptions of Products and / or pricing are subject to change at any time.

Pricing, Discounts & Exclusivity

9.1 We reserve the right to change our Product pricing at any time.

9.2 We reserve the right to provide discounts to our customers via our website at any time without notice. This includes but is not limited to a 10% discount for new subscribers and “Online Exclusives”.

9.3 Exclusivity is evaluated on a case-by-case basis based on various factors including order quantity and spend.

9.4 We reserve the right to determine exclusivity based on factors such as geographic region or jurisdiction.

9.5 We cannot offer exclusivity online.

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9.6 We reserve the right to discontinue or change any Product at any time. We will always provide you with advanced notice of any changes.

Psychology

10.1 Our Products have been written by a psychologist, however, they are not intended to replace the advice of health professional(s). They are also not designed to be a therapeutic tool or intervention.